Refund policy

🛠️ Oceania Appliances Pty Ltd. Return & Refund Policy (Finalized)

 

Effective Date: Immediately – applicable to all purchases from Oceania Appliances Pty Ltd.

At Oceania Appliances, we are committed to providing you with quality products and peace of mind. This policy operates in addition to your rights under the Australian Consumer Law (ACL).

 

Core Principles & Express Warranty Periods

 

  • Faults: Returns or refunds for faulty products are handled under Section 4 and 5, in line with ACL.

  • Non-Defective Returns & Exchanges: Handled under Sections 2 and 3, subject to fees and time limits.

  • Express Warranty:

    • Used Appliances: 3 months warranty from the date of purchase.

    • Brand New Appliances: 1-year warranty from the date of purchase.

 

2. Returns for Non-Defective Items (Change of Mind)

 

We accept returns for non-defective items, allowing customers who change their mind to return the product, subject to the following strict conditions:

  • Return Window: The return request must be initiated within 14 calendar days from the date you receive your product.

  • Condition: The appliance must be returned in its original, brand new, and unused condition, complete with all original packaging, manuals, and accessories.

  • Fees: The following fees will be deducted from your refund:

    • Delivery Fee: A $100 delivery fee will be applied.

    • Restocking Fee: A $50 restocking fee will be applied.

  • Denial: Failure to meet the return window or condition requirements may result in a denial of the return or a reduced refund.

 

3. Exchanges (Non-Defective Items Only)

 

If you wish to exchange your purchased item for a different product, the following conditions apply:

  • Eligibility & Condition: The original item must be eligible for return, meeting the condition requirements (i.e., new and unused) and must be requested within the 14-day return window.

  • Price Difference: You will be responsible for the price difference between the original item and the new item (either paying the higher amount or receiving a partial refund for the lower amount).

  • Delivery Fee: The customer will be responsible for an additional $100 delivery fee for the exchange unit.

 

4. Faults: Eligibility & Claim Initiation

 

  • We accept claims only if the appliance has a fault, malfunction, or significant performance issue.

  • Reporting a Fault: You must inform us of the appliance’s defect or malfunction as long as it occurs within the relevant express warranty period (3 months for Used, 1 year for Brand New) or as long as your rights apply under the Australian Consumer Law (ACL). We encourage you to contact us as soon as you discover the problem.

  • Proof of Purchase: Your order receipt or invoice is required to process any claim.

 

5. Faults: Resolution Process

 

If you report a problem covered by the warranty:

  • Fast Service: We aim to inspect or attend to the job on the same day, allowing a maximum of 24–72 hours to begin the process of resolving the issue.

  • Repair First: We will first attempt to repair the appliance.

    • Refurbished Parts: Goods may be repaired using refurbished parts, or replaced by refurbished goods of the same type.

  • Replacement Conditions: If the fault cannot be repaired within a reasonable time, we will offer to replace the unit with another of similar type and equal value.

 

6. Faults: Refund Conditions (Last Resort)

 

A full refund will only be issued if we are unable to repair the appliance or provide a suitable replacement.

  • Processing: Approved refunds will cover the full purchase price. We aim to initiate your refund to your original payment method within 3-5 business days of confirming that a refund is warranted.

 

7. Service Radius & Fees

 

  • Free Service Area: Service for repair, replacement, or refund due to a fault will be free of cost within a 40 km radius of our designated store locations.

  • Outside Radius: If you are outside this 40 km radius, you may be responsible for a service call-out fee or the cost of returning the goods to us for assessment.

 

8. What’s Not Covered (Exclusions)

 

This policy does not cover:

  • Cosmetic Wear and Tear: Minor scratches or blemishes that do not affect core functionality.

  • Misuse or Improper Installation: Damage caused by negligence, incorrect installation, or mishandling.

  • Goods Damaged in Transit: Damages that occur during delivery are the responsibility of the delivery provider and are not covered by this return/refund policy.

 

9. Australian Consumer Law (ACL) Rights

 

Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). This policy operates in addition to your statutory rights, and we fully comply with all ACL requirements.

 

Contact Information

 

If you have any questions or need to initiate a claim:

Contact Method Details
Phone 0422 489 492
Email support@oceaniaappliances.com

By purchasing from Oceania Appliances, you acknowledge that you have read and agreed to this Return & Refund Policy.