Return, Refund & Warranty Policy

Return & Refund Policy
Effective Date: Immediately – applicable to all purchases from Oceania Appliances Pty Ltd.

At Oceania Appliances, we want you to be confident in your purchase. Our Return & Refund Policy is designed to be clear and fair, outlining the circumstances under which returns, replacements, or refunds are available. Please note: We do not offer returns or refunds for change of mind or if you simply decide you no longer want the product. Returns are only accepted when an appliance is faulty or not working as promised. Below are the key terms of our policy:

1. Eligibility for Returns/Refunds:

  • We will consider a return, replacement, or refund only if there is a fault, malfunction, or performance issue with the appliance you purchased. If the product is working as described, we cannot accept returns for personal preferences or minor cosmetic issues.

  • Examples of covered faults: a fridge that does not cool properly, or a washing machine that fails to operate as it should. Issues like scratches or dents that do not affect functionality are not considered faults under this policy.

2. Inspection & Repair First:

  • If you report a problem, our first step will be to inspect and attempt to repair the appliance. We are entitled to a reasonable timeframe to fix the issue. Under Australian Consumer Law, we may take up to 3 weeks from the date you notify us of the problem to complete necessary repairs.

  • During this period, we ask for your cooperation in allowing us to resolve the issue. Many problems can be fixed quickly, and we’re committed to restoring your appliance to proper working order whenever possible.

3. Replacement Conditions:

  • If the appliance’s fault cannot be repaired within a reasonable time frame (up to 3 weeks) or at a reasonable cost, we will offer to replace the unit with another of similar type and equal value.

  • The replacement unit will be functionally equivalent to your original purchase. Please note that the exact brand or model may differ, but it will be a comparable appliance in terms of capacity, features, and overall condition.

  • We will coordinate with you on the delivery or pickup of the replacement item if this situation arises.

4. Refund Conditions:

  • A refund will be issued only if we are unable to repair the appliance or provide a suitable replacement within the above timeframe. Refunds are a last resort, used in cases where neither repair nor replacement is feasible.

  • Any approved refund will cover the full purchase price you paid for the appliance. The refund will be processed back to your original payment method. We aim to process refunds within 14 business days after confirming that a refund is warranted.

5. What’s Not Covered (Exclusions):

  • Change of Mind or Buyer’s Remorse: We do not accept returns if you simply change your mind about the appliance, or decide you prefer a different model/color, etc.

  • Cosmetic Wear and Tear: Minor scratches, dents, paint blemishes, or other cosmetic issues that do not affect the appliance’s core functionality are not covered by our return/refund policy (especially common with pre-owned items).

  • Misuse or Improper Installation: Any damage or malfunction caused by improper use, negligence, incorrect installation, or mishandling of the appliance by the customer is not covered. Our warranty and return policy cover you for faults in normal operation, not accidents or misuse.

  • Items Not Purchased from Oceania: Only appliances bought directly from Oceania Appliances (in-store or through our official website) are covered. If you purchased the item second-hand from another party, this policy does not apply.

6. How to Initiate a Return/Claim:

  • Report the Issue Promptly: You must inform us of the appliance’s defect or malfunction within 5 days of discovering the problem (the sooner, the better). You can contact us via phone or email (see our Contact Information) to report the issue.

  • Provide Proof of Purchase: We will require your order receipt or invoice, or any proof that the appliance was purchased from us, to process a return or service claim. Please have your order number or receipt handy when contacting us.

  • Evaluation: Our team may ask for details about the issue, request photos or a description of the problem, or in some cases arrange an inspection. We will then determine the appropriate solution – whether it’s a repair, replacement, or refund – in line with this policy. The final decision on the eligibility for return/refund is made by Oceania Appliances based on the policy criteria.

  • Returning the Item: If a return is authorized, we will provide instructions for returning the appliance (or for scheduling a pickup if applicable). The item should be returned in the condition it was delivered (minus the reported fault). We may inspect the item upon return before issuing any refund or replacement.

7. Australian Consumer Law Rights:
Nothing in this policy is intended to limit or exclude your rights under the Australian Consumer Law (ACL). Consumers are entitled to certain guarantees and remedies under the ACL, and our returns process will always honor those statutory rights. This Return & Refund Policy operates in addition to your ACL rights. In the event of a major failure as defined by the ACL, you may be entitled to a refund or replacement even outside of our standard policy terms. We fully comply with all ACL requirements.

8. Limitation of Liability:
While we understand a faulty appliance can be frustrating, Oceania Appliances is not liable for any indirect or incidental damages that might result from a product issue. This includes things like food spoilage due to a fridge fault, water damage from an appliance leak, loss of opportunity, or inconvenience. Our liability is strictly limited to repairing or replacing the appliance, or refunding the purchase price if applicable, as outlined above and in accordance with Australian law.

9. Delivery Damage Note:
Please note that our delivery process is handled by third-party couriers (see our Delivery/Shipping Policy). If any damage occurs during delivery, it may fall under the responsibility of the delivery provider. We will assist you in addressing such issues, but such damages are not covered by this return/refund policy. It’s important to inspect your appliance upon delivery and report any transit damage immediately.

10. Contact for Questions:
If you have any questions about our Return & Refund Policy or need clarification on any point, please contact our customer service 

  • Phone: 0422 489 492

  • Email: support@oceaniaappliances.com

before making a purchase. We believe in transparency and want you to be comfortable with our terms. Our team will gladly explain any details to ensure you understand how this policy protects you.

By purchasing from Oceania Appliances, you acknowledge that you have read and agreed to this Return & Refund Policy. Our ultimate goal is your satisfaction and peace of mind, and we will work with you to resolve any issues fairly within these guidelines.