Privacy policy

Last updated: October 28, 2025

Oceania Appliances Pty Ltd (“Oceania Appliances”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (oceaniaappliances.com) or use our services (collectively, the “Services”). By using the Site or Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.

Information We Collect

We collect personal information needed to process your orders and improve your experience. This includes:

  • Contact Details: Name, email address, phone number, and billing/shipping address that you provide when making a purchase or creating an account.

  • Order Information: Details of products you order, order dates and amounts, and transaction confirmations. (Note: We do not store your full credit/debit card numbers; payment details are handled securely by our payment processors.)

  • Account Data: If you create an account, we collect login credentials (such as username and password) and any preferences or profile information you save.

  • Customer Support Information: Communications you send to us (emails, contact form submissions, phone call details) and any information you choose to provide when seeking support.

  • Usage Data: When you interact with our Site, we automatically receive information through cookies and similar tracking technologies. This may include your IP address, browser type, device identifiers, pages visited, referring site, and time spent on our Site.

You may choose not to provide certain personal information (for example, by browsing the Site without creating an account or not filling optional fields). However, note that some information is necessary for us to fulfill orders or provide specific services, so refusing to provide required information may limit your ability to use those Services.

How We Use Your Information

We use the collected information for the following purposes:

  • To Process Orders and Provide Services: We use contact and order details to process your purchases, arrange for shipping/delivery, send order confirmations and updates, and provide the products or services you requested. This includes using your payment information to securely charge for your orders and handle refunds (if applicable).

  • Customer Communication: Your contact information may be used to communicate with you about your orders (e.g. purchase confirmation, delivery scheduling, or issues with your order) and to respond to inquiries or support requests. We may also send you notifications about updates to our policies or terms.

  • Improvement of Our Services: Usage data and feedback help us understand how users interact with our Site. We use this information to troubleshoot issues, analyze performance, enhance site functionality, and improve our product offerings and customer experience.

  • Marketing (With Consent): If you have subscribed to our newsletter or agreed to receive marketing, we may use your email or phone number to send promotional materials, special offers, or product updates. You can opt out of marketing communications at any time (see Your Rights & Choices below). We do not send marketing messages to you without the appropriate consent required by law.

  • Legal Compliance and Prevention of Fraud: We may use personal information to comply with legal and regulatory obligations (such as tax and accounting requirements). We also use information to prevent fraudulent transactions, security incidents, or misuse of our Site – for example, we may use certain data to verify identity, detect security breaches, and ensure our Terms of Service are not violated.

How We Share Your Information

We treat your personal information with care and do not sell or rent it to third parties. However, we do share certain information with trusted third parties in order to run our business and provide services to you, as described below:

  • Service Providers (Processors): We share necessary information with service providers that help us operate our store and fulfill your orders. For example, our e-commerce platform Shopify hosts our online store and therefore processes customer data (including storing customer account info, order details, and providing storefront analytics) on our behalf. Likewise, payment processing companies (e.g. credit card gateways such as Shopify Payments, Stripe or PayPal) will receive your payment details to process transactions securely. We only share the information required for these providers to perform their functions, and they are contractually obligated to protect your data.

  • Shipping and Logistics Partners: In order to deliver products to you, we share your necessary contact information (name, delivery address, and phone number if required) with our delivery team or third-party couriers/shipping providers. This allows your appliance to be delivered to your doorstep. These partners are only given data needed for delivery and are expected to safeguard your privacy.

  • Analytics and Advertising Partners: Like many businesses, we use third-party analytics tools (such as Google Analytics) to collect information about how users find and use our Site. These tools may set cookies or use similar technologies to gather usage data (e.g. pages viewed, time on site, interactions). This information helps us improve the website and marketing efforts. We may also use advertising partners or social media platforms (e.g. Facebook, Google Ads) to show you relevant ads. These partners might use cookies or pixels to track that you visited our Site, in order to present our ads on other websites. Any such data sharing for analytics/advertising is pseudonymized and does not directly reveal your identity to ad networks. You can adjust your cookie settings (see Cookies & Tracking below) to control this.

  • Business Transfers: If in the future our company is involved in a merger, acquisition, sale of assets, or other business transaction, customer information (which may include your personal data) might be transferred to the new owner or partner as part of that deal. If such a transfer occurs, your personal information would remain subject to the promises made in this Privacy Policy (unless you’re notified otherwise).

  • Legal Requirements and Protection: We may disclose personal information if required to do so by law or legal process, for example in response to a subpoena, court order, or regulatory request. We may also disclose data when we believe in good faith that it is necessary to investigate or protect against harmful activities to Oceania Appliances, our customers, or others — including to enforce our Terms of Service, address security or technical issues, or prevent fraud.

In all cases of sharing, we aim to share only the minimum information necessary for the third party to carry out its duties. Whenever personal data is shared with third parties, we require that they handle it with appropriate confidentiality and security, and in compliance with applicable privacy laws.

Cookies & Tracking Technologies

Cookies are small text files placed on your device by websites you visit. We use cookies and similar tracking technologies (such as web beacons or pixel tags) to enable Site functionality, understand user behavior, and personalize your experience. In particular:

  • Functional Cookies: These are essential for our website’s operation. For example, cookies keep you logged in to your account, remember items in your shopping cart, and enable core e-commerce features. Without these, the site may not function properly.

  • Analytics Cookies: We use cookies from third parties like Google Analytics to collect information on how visitors use our Site (e.g. which pages are visited, for how long, and any errors encountered). This data is aggregated and helps us improve the Site’s performance and design.

  • Advertising Cookies: If we run online advertising or social media campaigns, advertising partners may use cookies or pixels to deliver ads more relevant to you and to measure the effectiveness of our ads. For instance, a Facebook Pixel may log that you visited our product page so that we can later show you an ad for a related product on Facebook. These cookies do not store direct personal details like your name, but they may identify your browser or device uniquely.

By using our Site, you consent to our use of cookies and similar technologies. You have choices to manage cookies: most web browsers allow you to adjust settings to refuse new cookies, disable existing cookies, or notify you when new cookies are set. Please note that blocking all cookies may impact your ability to use certain features of our Site (for example, the shopping cart might not remember items). To manage cookies from specific services, you can also opt out via tools provided by some third parties (e.g., Google’s Ad Settings, or via industry sites like aboutads.info).

For more detailed information on the cookies our Shopify-powered store uses, you can refer to Shopify’s Cookie Policy oceaniaappliances.comoceaniaappliances.com. This provides a list of cookies and their purposes. We are not responsible for third-party websites or policies, but we include this for transparency.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our website is hosted on Shopify, which employs industry-standard security practices. For example, our site uses HTTPS encryption to securely transmit information, and payment information entered at checkout is protected by PCI-DSS compliant processes (your credit card data is encrypted and handled by the payment gateway – we never see or store your full card number).

Internally, we restrict access to personal data to only those employees or contractors who need it to perform their duties (for instance, fulfilling orders or providing support). We maintain administrative, technical, and physical safeguards to protect against unauthorized access to personal data. These measures include firewalls, secure data storage, and regular monitoring of our systems for potential vulnerabilities.

While we strive to protect your data, no website or internet transmission is completely secure. Therefore, we cannot guarantee absolute security of information. You can help by keeping your account credentials (if you have an account) confidential and notifying us immediately if you suspect any unauthorized access to your account. In the unlikely event of a data breach that affects your rights or privacy, we will notify you and the appropriate authorities as required by law.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and accounting obligations. For example:

  • Order and Transaction Records: We keep records of your purchases and communications for a period required by tax and consumer laws in Australia (typically at least 5-7 years) or longer if necessary to administer warranty and support obligations. This helps us serve you in case of warranty claims or return issues, and is required for our financial record-keeping.

  • Account Information: If you have created an account, we retain your account data while your account remains active. If you decide to close your account, we will delete or anonymize the personal information associated with it (except for data we are required to keep for legal reasons, such as past transaction records).

  • Marketing Data: If you have consented to receive marketing emails/SMS, we retain your contact details until you unsubscribe or ask us to delete them. If you opt out, we will remove you from marketing lists, but may keep minimal information to ensure we honor your opt-out preferences in the future.

When we no longer have a legitimate need or legal obligation to retain your personal information, we will securely destroy or anonymize it.

Your Rights & Choices

You have certain rights regarding your personal information, particularly if you are located in jurisdictions with specific privacy laws. We are committed to honoring the rights that apply to our customers. These rights include:

  • Access and Portability: You may request details of the personal information we hold about you. We can provide a copy of the data in a commonly used format. This helps you understand what data we have and allows you to transfer it to another service if needed.

  • Correction: If any personal information we have is incorrect or out of date (for example, you update your address or notice a misspelled name), you have the right to request a correction. We encourage you to keep your account information current, and you can also contact us to update or correct your details.

  • Deletion: You can request that we delete your personal data. For example, if you withdraw consent or no longer want our services, you can ask us to remove your information. Do note that we may not be able to delete data that we are required to retain by law (such as purchase records needed for tax purposes) or data needed for us to exercise or defend legal claims. We will inform you of any such retention requirements if they apply.

  • Withdrawal of Consent: If you have given consent for a specific use of your information (e.g. for marketing emails), you have the right to withdraw that consent at any time. For marketing emails, you can click the “unsubscribe” link in any email and we will stop further promotional messages. For other consent withdrawals, you can contact us directly. Withdrawal of consent will not affect the lawfulness of processing before the consent was withdrawn.

  • Opt-Out of Analytics/Advertising: As described in the Cookies section, you can control or block cookies to limit the data that is collected about your website usage. You can also use tools like browser-based ad blockers or privacy settings to opt out of certain online tracking.

To exercise any of your rights, please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling certain requests (to ensure we don’t disclose data to an unauthorized person). We will respond to your request within a reasonable timeframe and in accordance with applicable laws. There is no fee for making such requests, though if a request is manifestly unfounded or excessive (e.g., repetitive), we may charge a reasonable fee or refuse to act on it as permitted by law.

Please note that if you are located in certain regions (such as the European Union, United Kingdom, or California), additional privacy rights may apply under laws like the GDPR or CCPA. We aim to respect those rights as well – for example, EU customers have rights to object to certain processing or lodge a complaint with a Data Protection Authority. While our primary market is Australia, we will do our best to accommodate international privacy requests within the bounds of our capabilities and legal obligations.

Third-Party Websites and Services

Our Site may contain links to third-party websites or integrate third-party services (such as social media widgets or payment gateways). If you click on a link to an external site, or use an embedded third-party feature, you will be redirected outside our Site and subject to the third party’s terms and privacy policies. For example, our social media pages (Facebook, Instagram, TikTok, YouTube) or any links to partner websites are not operated by us, and this Policy does not apply to them. We encourage you to review the privacy policies of any site you visit or service you use via our Site.

We are not responsible for the privacy practices or content of third-party sites. However, we seek to only partner with reputable organizations that uphold user privacy. If you have concerns about data you’ve shared with our service providers (like Shopify or our couriers), you can contact us for more information, or reach out to those providers directly to understand their privacy commitments.

Children’s Privacy

Our website and Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use the Site or send us any personal information. In the event we learn that we have collected personal information from a child under 16 (or the applicable age of consent in your region) without verification of parental consent, we will take steps to delete that information promptly.

Parents or guardians: if you believe that a child under your care has provided us with personal information without your consent, please contact us so we can investigate and address the issue.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the revised Privacy Policy on this page and update the “Last updated” date at the top. If the changes are significant, we may also provide a more prominent notice (such as a banner on our site or an email notification). We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Site or Services after any changes to this Privacy Policy constitutes acceptance of the updated terms, to the extent permitted by law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us – we are here to help. You can reach our privacy contact in the following ways:

  • Email: support@oceaniaappliances.com

  • Postal Mail: Privacy Officer, Oceania Appliances Pty Ltd, 2/14 Centre Place, Wetherill Park NSW 2164, Australia

  • Phone: +61 422 489 492 (available 9:00 AM – 9:00 PM, 7 days a week)

We will do our best to promptly address your inquiry and resolve any issues to your satisfaction. If you are not satisfied with our response to a privacy-related matter, and you are in Australia, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance or to lodge a complaint.

Thank you for trusting Oceania Appliances with your personal information. Your privacy is important to us, and we are committed to safeguarding it.