Return, Refund & Warranty Policy

This Return, Refund & Warranty Policy (“Policy”) applies to all purchases of refrigerators, washers, and dryers (“Appliances”) from Oceania Appliances Pty Ltd (“Company”). By purchasing from us, the customer (“Purchaser”) agrees to the following terms:

1. Warranty Coverage

• All Appliances come with a standard 3-month warranty, unless otherwise stated in writing at the time of sale.

• Customers may choose to purchase an additional extended warranty for $150 per Appliance.

• The warranty covers the functionality of the Appliance, not cosmetic appearance. For example:

  • Fridges – must turn on and cool properly.

  • Washers/Dryers – must turn on and wash/dry clothes properly.

• Cosmetic issues such as scratches, dents, paint, or other non-functional defects are not covered.

2. When a Return, Replacement, or Refund Is Accepted

• A return, replacement, or refund will only be considered if there is a fault, malfunction, or performance issue with the Appliance.

• The Company will first inspect the Appliance to determine whether it can be repaired.

• If the Appliance can be reasonably repaired, a return or refund will not be provided.

3. Repair and Replacement Timeframe

• Under Australian Consumer Law, the Company is allowed up to three (3) weeks from the date the Purchaser reports an issue to carry out repairs or provide a replacement.

• During this period, the Purchaser must allow the Company a full opportunity to repair the Appliance before requesting a replacement or refund.

4. Replacement Appliances

• If the Appliance cannot be repaired within the timeframe above, the Company will provide a replacement unit.

• The replacement will be of a similar type and equal value to the original purchase.

• The replacement may not be the same exact brand or model as the one originally purchased.

5. Refunds

• A refund will only be issued if the Appliance cannot be repaired or replaced within the time allowed under Australian law.

• Refunds are limited to the purchase price paid and will be processed to the original method of payment within 14 business days after approval.

6. What Is Not Covered

This Policy does not cover:

• Change of mind or buyer’s remorse.

• Normal wear and tear, scratches, dents, or cosmetic issues.

• Damage caused by misuse, neglect, improper installation, or handling.

• Appliances not purchased directly from Oceania Appliances.

7. How to Make a Claim

• The Purchaser may report an issue at any time during the warranty period.

• Proof of purchase and any requested supporting information must be provided.

• The Company will make the final decision as to whether repair, replacement, or refund is appropriate under this Policy.

8. Australian Consumer Law

• Nothing in this Policy removes or limits the Purchaser’s rights under the Australian Consumer Law (ACL).

• This Policy operates in addition to the guarantees and protections provided under the ACL.

9. Limitation of Liability

• To the extent permitted by law, the Company is not responsible for indirect or consequential losses, including:

  • Spoiled food,

  • Water damage,

  • Loss of profits or opportunities,

  • Inconvenience caused by a faulty Appliance.

• The Company’s liability is strictly limited to repair, replacement, or refund of the Appliance as set out in this Policy and under the ACL.

10. Delivery & Third-Party Liability

• Deliveries are carried out by independent third-party contractors.

• Oceania Appliances is not liable for any damage, loss, or injury to the Appliance, property, or persons that may occur during delivery.

• Any claims for damage during delivery must be made directly to the third-party delivery provider.

11. Governing Law

This Policy is governed by the laws of Australia, including the Australian Consumer Law (ACL).