Standard Delivery Policy

At Oceania Appliances, we aim to make your delivery experience as seamless as possible. To ensure a smooth and efficient process, please review the following terms:

1. Ground Floor Delivery

All deliveries are made to the ground floor by default. This includes areas such as driveways, porches, or garages.

Our delivery driver operates alone with a trolley. Customer assistance is required to safely move the appliance from the truck to the designated ground-floor area.

2. Deliveries Involving Stairs

If delivery requires moving the appliance(s) up or down stairs, the customer must assist the driver.

If the customer is unable to assist, it is their responsibility to arrange for another person to be present to help with the delivery.

This requirement ensures the safety of our delivery team, the customer, and the protection of the property.

3. When Assistance Is Not Available

If no assistance is available, delivery will be made to the ground floor only.

Additional services, such as stair delivery without customer assistance, may be arranged at extra cost and are subject to availability.

4. Free Delivery Within Sydney Metro

Delivery is free of charge within the Sydney metropolitan area, provided that safe access and customer assistance are available as required.

Oceania Appliances covers delivery costs out of pocket for these deliveries. Customers are therefore expected to be available and cooperative at the agreed delivery time.

5. Delivery Outside Sydney Metro

Deliveries to areas outside Sydney Metro, including but not limited to Central Coast, Newcastle, Wollongong, Gosford, and the Blue Mountains, are not free.

A delivery fee will apply, and the charge depends on the specific area and distance from Sydney Metro.

Customers will be advised of the delivery charge before confirming their order.

6. Customer Availability & Missed Deliveries

If a customer has agreed to a delivery time but stops answering phone calls or messages when the driver arrives, the driver will wait 10–15 minutes before leaving to continue with other deliveries.

In such cases, the delivery will be considered a missed delivery.

To reschedule delivery, the customer will be required to pay a redelivery fee of $100.

7. Safe and Clear Access

Customers must ensure that the delivery path is clear of obstacles, hazards, or obstructions.

Our delivery team reserves the right to refuse delivery if access conditions are deemed unsafe.

8. Delivery Timing & Delays

While we strive to deliver within scheduled timeframes, delivery times may be affected by traffic, weather, or other factors outside our control.

We kindly ask customers to be patient and understanding in the event of a delay, as our delivery drivers will complete the delivery as soon as reasonably possible.

9. Third-Party Delivery Disclaimer

Deliveries are carried out by independent third-party contractors.

Oceania Appliances is not liable for any damage, loss, or injury to the appliance, property, or persons that may occur during delivery.

Any claims for damage caused during delivery must be directed to the third-party delivery provider.

By placing an order with Oceania Appliances, you acknowledge and agree to the terms of this Delivery Policy. For any special delivery requests or clarifications, please contact our team prior to your scheduled delivery.

Contact Information
📞 0422 489 492
📧 support@oceaniaappliances.com