Return, Refund & Warranty Policy

🛠️ Oceania Appliances Pty Ltd. Return & Refund Policy

Effective Date: May 14, 2021 This policy applies to all purchases made from Oceania Appliances Pty Ltd. Our goal is to provide a fair and transparent process for resolving issues with faulty appliances while maintaining our commitment to quality service.

1. No Returns for Change of Mind

Please choose carefully. At Oceania Appliances, we do not offer returns, exchanges, or refunds for "change of mind," buyer's remorse, or if you simply decide the product is no longer wanted.

  • Returns are strictly limited to appliances that are faulty, malfunctioning, or fail to perform as described.

  • Minor cosmetic issues (scratches, dents, or blemishes) that do not impact the core functionality of the appliance are not considered faults, particularly in pre-owned or discounted units.

2. Warranty Claims & Resolution Process

If an appliance is found to be defective, Oceania Appliances reserves the right to follow a specific resolution hierarchy as permitted under Australian Consumer Law (ACL).

Phase 1: Inspection & Repair

  • The "Reasonable Time" Rule: We are entitled to a reasonable timeframe to inspect and repair a faulty appliance. This process may take up to three (3) weeks from the date we are notified.

  • Cooperation: Customers must allow our technicians access to the unit to perform these repairs. Many issues are resolved quickly during this phase.

Phase 2: Replacement

  • If a repair is not feasible or cannot be completed within the 3-week window, we will offer a replacement unit of equal value and similar type.

  • While the brand or model may differ, the replacement will be functionally equivalent in terms of features, capacity, and overall condition.

Phase 3: Refund (Last Resort)

  • A full refund of the purchase price will be issued only if a repair is impossible and a suitable replacement cannot be provided.

  • Processing: Approved refunds are credited to the original payment method within 14 business days.

3. Important Exclusions & Limitations

The following are not covered under this policy:

  • Misuse or Improper Installation: Faults caused by negligence, overloading, incorrect plumbing/electrical installation, or unauthorized modifications.

  • Unauthorized Repairs: Any attempt to repair the appliance by yourself or an unapproved technician will void this policy and your warranty.

  • Indirect Loss (Liability): Oceania Appliances is not liable for incidental damages resulting from an appliance fault. This includes, but is not limited to: food spoilage, water damage to flooring, or loss of time/inconvenience. Our liability is strictly limited to the repair, replacement, or refund of the appliance itself.

  • Secondary Sales: This policy only applies to the original purchaser. It is non-transferable to third parties.

4. Delivery & Transit Damage

Our deliveries are performed by third-party couriers.

  • Inspection: You must inspect the appliance at the time of delivery. * Reporting: Any damage caused during transit must be reported to the driver immediately. Once a delivery is signed for and the driver has left, Oceania Appliances is not liable for cosmetic or structural damage that occurred during transport.

5. How to Lodge a Claim

To initiate a warranty claim, please follow these steps within 5 days of discovering the fault:

  1. Contact Us: Call 0422 489 492 or email support@oceaniaappliances.com.

  2. Provide Evidence: You must provide your original invoice/receipt, along with photos or videos clearly demonstrating the fault.

  3. Evaluation: Our team will review the evidence and determine the next steps (Repair, Replacement, or Inspection).

  4. Return Instructions: If a return is authorized, the item must be in the same condition as when it was delivered (excluding the reported fault).

6. Australian Consumer Law (ACL)

Nothing in this policy limits, excludes, or modifies your statutory rights under the Australian Consumer Law. In the event of a "Major Failure" as defined by the ACL, you are entitled to your choice of a refund or replacement. We fully comply with all ACL requirements to ensure a fair outcome for our customers.

Contact Information

  • Phone: 0422 489 492

  • Email: support@oceaniaappliances.com

  • Address: 2/14 Centre Place, Wetherill Park, NSW 2164

By finalizing your purchase, you acknowledge that you have read, understood, and agreed to the terms of this Return & Refund Policy.